Privacy Policy for Adrash

Effective Date: August 30, 2025

This Privacy Policy explains how Adrash ("we," "us," or "our") collects, uses, shares, and protects information in relation to our mobile application, Adrash ("the Service"). This policy applies to the users ("Customers," "you") who register and use the Adrash app to request delivery services.

1. Information We Collect

To provide you with a seamless delivery experience, we collect the following information:

A. Information You Provide to Us

• Account Information: When you create an Adrash account, you provide us with your name, phone number, email address, and optionally a profile picture.
• Payment Information: To process payments for deliveries, we collect your payment method details, such as credit card information or mobile payment credentials.
• Address Information: We collect and store the pickup and drop-off addresses you provide for your deliveries. You may also save frequent addresses to your account for convenience.
• Delivery Details: We may collect information about the items being delivered, such as a general description or category, to ensure proper handling.
• Ratings and Feedback: We collect the ratings, feedback, and comments you provide about your experience with our Riders and the Service.
• Communications: We collect information when you contact our customer support or communicate with us through other channels.

B. Information Collected When You Use the Service

• Location Information: We collect your precise location information to facilitate the delivery process.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Service. This includes:

• Processing your delivery requests and payments.
• Matching you with Riders for your deliveries.
• Personalizing your experience and improving our services.
• Providing customer support and responding to your inquiries.
• Sending you notifications about the status of your deliveries and other service-related updates.
• Analyzing usage patterns to enhance our app's functionality.
• Detecting and preventing fraud and other illegal activities.

3. How We Share Your Information

We may share your information with the following parties:

• With Riders: We share your name, pickup and drop-off locations, and delivery details with the Rider assigned to your delivery. We do not share your payment information or phone number with the Rider.
• With Third-Party Service Providers: We use partners for services like payment processing and map navigation. They will have access to the information needed to perform these functions but are not permitted to use it for other purposes.
• For Legal Reasons: We may share your information if required by law or if we believe it's necessary to protect the rights, property, or safety of Adrash, our users, or the public.

4. Data Retention and Security

We retain your information for as long as your account is active or as needed to provide you services and to comply with our legal obligations. We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access.

5. Your Choices

You can access and update your account information through your in-app profile. You can also control location-sharing and notification settings through your mobile device's settings menu.

6. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes through the Adrash app or by email. Continued use of our Service after a change constitutes your consent to the new policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@adrash.et