Privacy Policy

To monitor trip progress, verify passenger boarding, and ensure the safety of our intercity travel routes, ADRASH collects and tracks real-time GPS location during active trips. For drivers, location, speed, and braking patterns are monitored for safety auditing.

In compliance with Digital Ethiopia 2030, ADRASH requires both travelers and drivers to link accounts with Fayda (National ID) to verify identity. BS Technologies PLC reserves the right to use biometric facial recognition on the Driver App to verify drivers at the start of each trip.

By using ADRASH, you consent to store your phone number and email for service-related matters. The system will send SMS text notifications for booking status updates, instant QR tickets, and receipts. Calls to our customer service call center may be recorded for support auditing and contact purposes.

Driver partners are strictly bound to keep travelers' personal data (such as name and phone number) confidential and are prohibited from utilizing this information for any purpose other than fulfilling the specific trip. All communication between drivers and travelers must cease after the trip, with the exception of returning lost items via official support channels.

You permit ADRASH to store, process, and transfer your details to facilitate transactions, and to share information with verified third parties for value-added services. Fares and digital payments are settled securely via integrated cashless wallets (telebirr, Mobile Banking).

You can delete your account and permanently remove your data at any time by following these steps:

1. Open the Adrash app
2. Go to Profile → scroll to bottom
3. Tap “Delete account”
4. Confirm — all data is permanently deleted

For any privacy concerns, data inquiries, or account removal requests, please reach out to our Customer Service call center or visit BS Technologies PLC offices in Addis Ababa, Ethiopia.